Terms of Service
These Terms of Service govern your use of the Qiglow app. By using the app, you agree to these Terms. If you have questions, contact us at support@getqiflow.com.
1. General
By downloading, installing, or using Qiglow, you confirm that you have read, understood, and agreed to these Terms. We may update these Terms from time to time; continued use after changes are posted constitutes your acceptance.
2. Eligibility
You must be at least 13 years old to use Qiglow. By using the service, you confirm you meet this requirement and have the legal capacity to enter into these Terms.
3. Account Registration and Use
You may register using email OTP, Sign in with Apple, or Sign in with Google. Your account is personal and non-transferable. You are responsible for all activity under your account. Notify us immediately at support@getqiflow.com if you suspect unauthorized access.
We reserve the right to reclaim inactive accounts after providing prior notice.
4. Service Description and Disclaimer
Qiglow provides compatibility analysis, Five Elements energy readings, daily guidance, 27-mansion compatibility, and an AI Energy Guide.
Important: All content is provided for personal reflection and entertainment only. It does not constitute medical, psychological, financial, or legal advice. You are solely responsible for any decisions made in reliance on content provided by this app.
5. Subscriptions, Credits & Payments
Qiglow offers an auto-renewing "Premium" membership and consumable in-app "Credits." You may purchase either through the Apple App Store (in-app purchase) or directly through our website ("Web Purchase"). Pricing may differ by purchase channel and region, and applicable taxes may be added at checkout.
Payment processing. App Store purchases are billed by Apple to your Apple ID. Web Purchases are processed by our payment provider, RevenueCat, and its payment processor (Stripe); your card or payment-method details are handled by those processors and are not stored by us. By making a Web Purchase you also agree to the processor's applicable terms.
Memberships (auto-renewing).
- Membership renews automatically for the same period and price until canceled.
- App Store memberships renew unless canceled at least 24 hours before the end of the current period; manage or cancel anytime in your device's App Store account settings.
- Web memberships renew until canceled; you may cancel anytime from your account or by emailing support@getqiflow.com. Cancellation stops future renewals; access continues until the end of the paid period.
Credits.
- Credits are a prepaid, in-app virtual item used to access certain features (e.g. AI chat, compatibility and fortune reports). They have no cash value, are not money or a stored-value instrument, and cannot be exchanged, transferred, resold, or redeemed for cash.
- Credits are usable only within Qiglow and do not expire while your account remains active. Unused Credits are forfeited if your account is terminated for violating these Terms.
- Credit purchases are final and, except where refunds are required by law or granted at our or the platform's discretion, non-refundable once the Credits have been delivered to your balance.
- We may adjust the price of Credits or the Credit cost of features prospectively; changes do not affect Credits already in your balance.
Refunds. App Store purchases (memberships and Credits) are governed by Apple's App Store refund policy; we are unable to process those refunds directly. Web Purchase refunds are handled by us through RevenueCat/Stripe and are issued at our discretion or where required by applicable law (including statutory withdrawal/cooling-off rights where they apply). To request a Web Purchase refund, contact support@getqiflow.com.
6. Intellectual Property
All content within Qiglow — including UI design, graphics, interpretive text, and proprietary algorithms — is owned by us or our licensors. You are granted a limited, personal, non-transferable license to use the app for non-commercial purposes. Unauthorized reproduction, modification, or distribution is prohibited.
7. Acceptable Use
You agree not to use Qiglow to:
- Violate any applicable laws or regulations;
- Transmit unlawful, harassing, defamatory, or infringing content;
- Reverse-engineer, decompile, or interfere with the service;
- Access the service through automated means without prior written consent.
We reserve the right to suspend or terminate accounts that violate these Terms.
8. Disclaimer of Warranties
The service is provided "as is" without warranties of any kind. To the fullest extent permitted by law, we disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.
9. Limitation of Liability
To the maximum extent permitted by law, Qiglow and its developers shall not be liable for any indirect, incidental, or consequential damages arising from your use of the service.
10. Termination
You may delete your account at any time through app settings. We may suspend or terminate access for violations of these Terms. Upon account deletion, your data will be permanently removed within 30 days.
11. Governing Law
These Terms are governed by the laws of the State of California, United States. Disputes shall be resolved exclusively in the courts of California.
12. Apple App Store Additional Terms
If you download the App from the Apple App Store, the following additional terms apply:
- Acknowledgment: These Terms are between you and Qiglow only, not with Apple. Apple is not responsible for the App or its content.
- Scope of License: The license granted to you for the App is a non-transferable license to use the App on any Apple-branded products that you own or control.
- Maintenance and Support: Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.
- Warranty: Apple is not responsible for any product warranties, whether express or implied by law. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App to you.
- Product Claims & IP: Apple is not responsible for addressing any claims relating to the App or your possession and/or use of the App, including intellectual property infringement claims.
- Third-Party Beneficiary: Apple and Apple's subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you.
13. Contact Us
For questions about these Terms, email support@getqiflow.com. We aim to respond within 15 business days.